Incorporated in 1992, ESAF is a Small Finance Bank primarily focused on providing loans to rural and semi-urban customers, offering micro loans, retail loans, MSME loans, loans to financial institutions, and agricultural loans. As of March 2023, the bank operates through 700 outlets, 743 customer service centers, 20 business correspondents, 481 business facilitators, and 581 ATMs across 21 states in India. ESAF also provides convenient digital banking solutions such as internet banking, mobile banking, SMS alerts, bill payments, and RuPay debit cards. As of March 2022, the bank has employed over 4,100 people.