Incorporated in 2010, Plada Infotech Services Limited is a Business Process Outsourcing (BPO) company offering end-to-end solutions across merchant acquisition, field support, recruitment and payroll management, account management, and software services. The company provides merchant onboarding for banks, NBFCs, and startups, including engagement, documentation, training, and application processing. Its field support team manages installation, maintenance, and customer relationships, while payroll services are delivered via the Kundali platform. Plada operates 12 offices across India, employs over 1,400 staff, and also provides services remotely to additional cities.